FAQ

FAQ Index

• Can I pick up my order?
  The kits ship from Wanaka - if you are in the Wanaka area you can arrange to collect your order, otherwise all orders are delivery-only.
• Do I need a credit card to buy online?
  While credit cards are our preferred payment method, you can also place your order online and pay by bank deposit or cheque. Simply place an order as normal, and upon completing the order you will be emailed the postal address / bank account number and a reference number to use for the payment.
  
  Note that if paying by cheque, you should email us once you have posted the cheque as the PO box is not checked daily. This will speed up your order.
• Is enema safe?
  If the enema is performed as described in the instruction booklet, it should be considered safe.
• What is a catheter tube?
  The catheter tube is a long, thin tube which is inserted into the rectum, delivering water deep into the bowel. It can be safely inserted up to 30cm inside the colon, and if lubricated, this is easy to do and painless.
• Is enema recommended for pregnant women?
  We do not recommend enema for women who are pregnant, as it may increase the risk of a miscarriage.
• Is enema painful?
  Different people experience different levels of comfort or discomfort during an enema. While the process is not generally painful, there can often be discomfort in the abdomen area during an enema.
  This discomfort can be reduced by slowing the flow of water - either by placing the enema pot at a lower height (less gravity = slower flow) or restricting the flow using the tap on the hose.
  Discomfort can also be minimised by massaging your abdomen in an anticlockwise direction while the water is flowing.